Terms & Conditions

1. Plan Rates : Plans rates are Prepaid prices which are Exclusive of 18% GST and has to pay in advance before the activation of the subscription. Subscriber can upgrade and downgrade plan at any time. Plan rates are variable and can change at any point of time without prior notice.

2. Installation and Wiring : Installation depends on feasibility of the Network infrastructure in the service area. The subscriber has to grant access of their premises for installation of the fixed broadband line with their presence accordingly.

3. Plan Speed : Subscriber get uniform speed (Download = Upload Speed). It refers to the Maximum speed allotted on the Subscriber account. It may vary and depending on the subscriber devices. Plan above 50Mbps requires 5Ghz supported devices to get maximum speed depending on WIFI coverage in the premises.

4. Customer Premises Equipment (CPE) : It Refers to the Device installed at the subscriber premises for accessing the Internet as per the subscriber plan. CPE are the Property of the Japneet Fiber Private Limited.

5. Data Usage Policy : It is the consumption of the Data used by the Subscriber devices with the broadband connection It includes Downloaded and Uploaded data consumed by the connected devices of CPE(Customer Premises Equipment).

6. Fiber to the Home (FTTH) : FTTH refers ‘Fiber to the home’ to the technology used to deliver Japneet Fiber wired broadband services to the subscriber.

7. Usage : Usage in every session will be measured and recorded in Bytes.

8. Service Level Commitment (SLA) : Japneet Fiber wired Broadband connection ensures the maximum uptime of the Internet Services to their subscribers. Japneet’s ensure 4hrs of restoration SLA. It may affect due to maintenance, Fiber-cuts, and Natural calamity.

9. Plan Validity : Validity depends on the Plan type purchased by the subscriber. 30 Days considered as a Month, 90 Days considered as a Quarter or 3 Months, 120 Days Considered as Semi Annual or 6 Months. 365 Days Considered as Annual or 12 Months Plan.

10. Non-Commercial : Japneet Fiber Broadband Plan is applicable for non-commercial use only.

11. Withdraw : The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT. The company reserves the right to modify and withdraw any Plan without prior notice.

12. OTP Verification : OTP Based Verification considered that Subscriber has read the agreement carefully and agreed the T&Cs for using services of Japneet Fiber Private Limited.

13. Maximum Speed : Download/Upload speed indicated is speed up to our ISP node. Broadband speed available to the Customer is maximum prescribed speed for which the Customer is entitled and Japneet Fiber does not hold out any assurance that the said speed shall be maintained at all times and the same may vary depending upon the network congestion, technical reason or any other unavoidable circumstances.